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IDSeal Antivirus Support

How do I perform a scan?

Click Here for Mac Version
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How do I set up a Scheduled Scan?

Click Here for Mac Version
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How can I view details of previous scans?

Click Here for Mac Version
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How do I exclude items from IDSeal Antivirus scans?

Click Here for Mac Version
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How do I update the security definitions?

Click Here for Mac Version
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What is Active Protection and how do I enable/disable it?

Click Here for Mac Version

If Active Protection is enabled, IDSeal Antivirus will run in the background unnoticed actively protecting your device. Upon detection of a threat IDSeal Antivirus will report, block or quarantine the threat.

Below you will see both enabled and disabled states. In order to turn this protection on or off toggle the switch.

Enabled
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Disabled
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How do I view and manage quarantined items?

Click Here for Mac Version
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How do I perform a scan? – Mac

Click Here for Windows Version
  • Select “Antivirus Protection”
  • Choose Quick Scan, Deep Scan, or Custom Scan

How do I set up a Scheduled Scan? – Mac

Click Here for Windows Version
  • Select “Antivirus Protection”
  • Decide which type of scan you would like to schedule: Quick Scan, Deep Scan, or Custom Scan
  • Select the calendar icon
  • Click on the “Add New” button
  • Specify the type of scan and when you would like for it to be started

How can I view details of previous scans? – Mac

Click Here for Windows Version

  • This feature is not available on macOS

How do I exclude items from IDSeal Antivirus scans? – Mac

Click Here for Windows Version
  • Check the box next to the scan that you’d like to configure
  • Click on “Custom scan settings”
  • Click on “Add folder”
  • Choose the folder that you’d like to exclude from the scan
  • Click on “Apply”

How do I update the security definitions? – Mac

Click Here for Windows Version

What is Active Protection and how do I enable/disable it? – Mac

Click Here for Windows Version

If Active Protection is enabled, IDSeal Antivirus will run in the background unnoticed actively protecting your device. Upon detection of a threat IDSeal Antivirus will report, block or quarantine the threat.

  • In order to turn this protection on or off toggle the switch.

How do I view and manage quarantined items? – Mac

Click Here for Windows Version

1It is not possible to prevent all identity theft or cybercrime, or to effectively monitor all activity on the internet. IDSeal cannot and does not guarantee complete protection against cybercrime or identity theft. IDSeal does not monitor the activities of all financial institutions, or all activities of any particular financial institution. Review the IDSeal Terms and Conditions for specific details regarding IDSeal services.

2The Identity Theft Insurance is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company under group or blanket policy(ies). The description provided in the Summary of Benefits is a summary and intended for informational purposes only and does not include all terms, conditions and exclusions of the policies described. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions. Review the Summary of Benefits.

3Recurring pricing shown excludes applicable sales tax. By enrolling as an IDSeal member under any plan, you authorize IDSeal to charge your payment method (credit/debit card) on a recurring basis for the fees associated with your membership plan. Review the IDSeal Terms and Conditions for important information regarding your membership, including your membership term, and your right to cancel; and review the IDSeal Privacy Policy for information regarding how IDSeal collects and processes your information.

4The credit scores provided are VantageScore 3.0 credit scores based on data from Equifax®, Experian® and TransUnion®. Any one bureau VantageScore mentioned is based on Experian data only. Please see the IDSeal Terms and Conditions for more information on credit scores.

5IDSeal Pro-Tec provides tools and resources to protect your data and identity, but no one can prevent all cybercrime or identity theft. Your own efforts are important to prevent unauthorized access to your personal information.

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