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Privacy Policy

Effective Date: February 01, 2019

IDSEALSM Privacy Policy

IDSEAL, LLC takes the privacy of our customers seriously. We are committed to safeguarding your privacy while providing you with high-quality services.

Objective and Scope of This Privacy Policy

This IDSEAL Privacy Policy (this “Privacy Policy”) is issued by IDSeal, LLC, a Delaware limited liability company, for itself and its affiliates (collectively “IDSeal”, “we”, or “us”), to explain how we collect and process data of our customers and others using IDSeal’s websites, mobile applications, and servers (collectively, “Sites”) (such customers and users being herein referred to collectively as, “you”). IDSeal processes Personal Information in accordance with the requirements of the data protection laws and other applicable laws and regulations of the countries in which we provide services. This Privacy Policy applies to “Personal Information”, as defined in the IDSeal Terms & Conditions (the “Terms”), but generally refers to information about you that is subject to applicable data protection laws, and to other personally identifiable information provided by or related to you. This Privacy Policy describes (i) how we collect and process Personal Information, (ii) your right to determine how we collect and process your Personal Information, (iii) your right to access, correct, and delete your Personal Information, and (iv) your right to manifest your opposition to our practices as provided by applicable law. Additional details about our collection and use of your information with respect to specific IDSeal services is found in the terms and conditions applicable to the your IDSeal services (including the Terms), and in other documents provided to you in the context on your relationship with us, including the IDSeal Cookie Policy (the “Cookie Policy”), the IDSeal Website Terms of Use and the IDSeal Mobile Application Terms of Use (collectively, the “Policies”), all of which should be read together with this Privacy Policy.

Children Under the Age of 16

Our Sites are not intended for children under 16 years of age. No one under age 16 may provide any information to or on the Sites. We do not knowingly collect Personal Information from children under 16. If you are under 16, do not use or provide any information on our Sites or on or through any of its features/register on the Sites, make any purchases through the Sites, use any of the interactive or public comment features of the Sites or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received Personal Information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact IDSeal’s Data Protection Officer by mail, e-mail or phone by using the following information:

IDSeal, LLC
Attn: Data Protection Officer
1000 Progress Place
Concord, NC 28025
E-mail: dataprotection@idseal.com
Telephone: 1-888-325-5865 (Monday through Friday, 10am – 7pm EST)

California residents under 16 years of age may have additional rights regarding the collection and sale of their Personal Information. For more information, please review the California consumer privacy resources located at: https://oag.ca.gov/privacy/privacy-laws.

Your Consent to Collect and Use Personal Information

We collect and use your Personal Information only with your consent, which is provided when you subscribe as an IDSeal customer or accept the terms and conditions applicable to a given service. You may withhold or withdraw your consent for IDSeal to process your Personal Information; however, certain Personal Information is required for us to provide services to you or to meet our legal obligations, and your withholding or withdrawal of consent to use that Personal Information may prevent IDSeal from providing all or some portion of the services that you have requested. Other Personal Information is not required for us to provide services to you, but may be used by us to provide you with better service or for marketing, communications, and other legitimate purposes as explained in this Privacy Policy, and you are not required to consent to these uses of your Personal Information. Other Personal Information is collected automatically when you access the Sites and, by using the Sites, you consent to our collection of that Personal Information.

What Information Do We Collect?

The Personal Information and other information that we collect varies depending on your relationship with IDSeal. Among the Personal Information and other information that we may collect is the following:

  • name;
  • company details;
  • residential and business address;
  • date of birth;
  • national identification number;
  • telephone number;
  • IP and MAC addresses and browser information;
  • email address;
  • banking details, credit or debit card information, or other information needed to process payments to or from you;
  • demographic information such as your profession, hobbies, education, gender, ethnicity, and income;
  • location information;
  • recordings of telephone calls;
  • emails and written communications; and
  • other identifying information.

How Do We Collect Information?

We collect Personal Information and other information from you in a variety of ways, including:

  • the submission of Personal Information by you to IDSeal through the Sites;
  • the submission of a paper or online order for IDSeal services;
  • through the use of our customer Sites;
  • when we communicate with you by email, telephone, fax, chat line, or otherwise; and
  • provision of your Personal Information to IDSeal by our business partners.

IDSeal will not contact you by telephone or email to request sensitive information such as credit card numbers, account numbers, passwords, and PIN codes. We recommend that you do not respond to telephone calls or emails requesting this type of information and that you promptly contact us if you receive such a request that purports to be from IDSeal.

We may also collect information through automatic data collection technologies. As you navigate through and interact with our Sites, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • details of your visits to our Sites, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Sites; and
  • information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically is statistical data and does not include Personal Information, but we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. It helps us to improve our Sites and to deliver a better and more personalized service, including by enabling us to: estimate our users size and usage patterns; store information about your preferences, allowing us to customize our Sites according to your individual interests; speed up your searches; and recognize you when you return to our Sites. The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). Cookies are small text files that are sent to, and stored on, your computer that allow our Sites to remember the settings and information that you submit, so that you do not have to re-enter them when you visit the website again or visit a new page on the same website. We also use cookies to measure how you use our Sites so that we can make sure that they meet your needs. You can control whether or not your computer accepts cookies by adjusting your browser’s settings (for example, under the “Internet Options”, “Settings” or “Preferences” feature of your browser). Please note, however, that refusing to accept cookies may affect your experience using our Sites.
  • Adobe® Flash® Cookies. Certain features of our Sites may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Sites. Flash cookies are not managed by the same browser settings as are used for browser cookies.
  • Web Beacons. Pages of our Sites and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We do not collect Personal Information automatically, but we may tie this information to Personal Information about you that we collect from other sources or you provide to us.

For more information about cookies and how IDSeal uses them, please see the Cookie Policy.

How Do We Use Your Personal Information?

IDSeal collects and processes your Personal Information for a variety of legitimate purposes, including:

  • to present our Sites and its contents to you;
  • to verify, process, and administer orders for IDSeal services;
  • to ensure a secure ordering process, to assess creditworthiness, and to conduct credit checks in connection with purchase or usage of IDSeal services;
  • to take payment for IDSeal services;
  • to maintain our commercial relationship with our customers, including provision of billing and customer services, as well as for collection purposes;
  • to carry out our obligations and enforce our rights in connection with any contracts or agreements for services that you may enter into with us;
  • to provide you with notices about your IDSeal account and in connection with the Services (as defined in the Terms), if applicable;
  • to provide you with notice to material changes to our Terms (if applicable) and the other Policies;
  • to analyze, understand, and respond to service needs, including scientific and market research and opinion polls;
  • to improve the products and services that we offer and to develop new products and services;
  • to meet our legal and regulatory obligations and to protect IDSeal’s legal and financial interests (including fraud detection and prevention);
  • to comply with IDSeal’s reporting obligations to government agencies;
  • to facilitate financial, accounting and administrative functions;
  • to enter customer information in a publicly available directory enquiry service and directories operated by us or a licensed third party;
  • to identify and inform customers about services from IDSeal, its affiliates and business partners that we believe may be of interest to you, including sending commercial and marketing communications;
  • in any other way we may describe when you provide the information; and
  • for any other purpose with your consent.

How Do We Disclose Your Personal Information?

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose Personal Information that we collect or you provide as described in this Privacy Policy:

  • to our affiliates and with business partners;
  • to contractors, service and data providers, and other third parties we use to support our business;
  • to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about users of Sites is among the assets transferred;
  • to fulfill the purpose for which you provide it;
  • to governmental and law enforcement authorities as part of regulatory, statistical, or analytical reports, as required or allowed by applicable laws or regulations or in response to specific requests from those authorities or as part of statistical and analytical report;
  • to investigate and help prevent potentially unlawful activity;
  • for any other purpose disclosed by us when you provide the information; and
  • with your consent.

We may also disclose your Personal Information:

  • to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
  • to enforce or apply the Terms, the other Policies, and other agreements, including for billing and collection purposes; and
  • if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our customers, or others, which includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your Personal Information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

How Long We Keep Your Personal Information?

IDSeal keeps your Personal Information as long as it is required for the purposes for which it was initially collected, which time period may vary depending on the type of Personal Information collected and the purposes for its collection. In the context of a contractual relationship, we keep your Personal Information as long as needed to provide our services to you to deal with any questions or complaints you may have about these services. If we use your Personal Information for our marketing purposes, we will keep the data as long as that data is relevant for that purpose and up-to-date. In certain cases, we may need to keep your Personal Information for a minimum period to comply with legal requirements. In any event, we do not keep your Personal Information longer than permitted by applicable law.

Where We Store Your Personal Information?

Your Personal Information is stored by IDSeal on secure computer servers located in the United States of America. Some Personal Information is transferred to our parent companies. All Personal Information is stored and transferred according to this Privacy Policy, industry standards, and all applicable laws and regulations. See the Transfer of Personal Information and Security sections below for additional details.

Third-Party Sites

IDSeal Sites may contain links to third-party sites owned or operated by IDSeal business partners or other persons/companies. If you follow these links, you will leave the IDSeal Site and, because this Privacy Policy does not apply to any third-party websites, you should review the privacy disclosures of those websites before using them.

Some content or applications, including advertisements, on or integrated into the Sites are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Sites. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For more information, please see the Cookie Policy.

Cardholder Data

IDSeal may require customers to provide credit or debit card information (collectively, “Cardholder Data”) in connection with the purchase of some IDSeal services. Cardholder Data may be used for current payments and stored for future or recurring payments. IDSeal maintains controls consistent with the Payment Card Industry Data Security Standard and other industry standards to protect Cardholder Data; however, these safeguards may not prevent every unauthorized attempt to access, obtain, or use Cardholder Data.

Security

IDSeal has implemented technological and organizational measures to safeguard your Personal Information from unauthorized or improper access or use during collection and while it is in our possession. Sensitive information (such as government-issued identification numbers, financial information, and Cardholder Data) is subject to heightened security measures. Nonetheless, you should also take measures to safeguard your Personal Information by maintaining the confidentiality of your username and password, logging out of Sites, closing your web browsers when you have concluded your online activities, changing your passwords regularly, and not providing your Personal Information to persons that are unfamiliar to you.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Sites or through the Services (as defined in the Terms). Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Sites.

IDSeal may communicate with you by email or chat, and these communications may at times contain Personal Information. We do not intercept or disclose the contents of email or chat communications in the absence of a warrant, court order, or other lawful demand in connection with an ongoing investigation; however, these communications may not be secure. We recommend that you do not send sensitive information (such as government-issued identification numbers, financial information and Cardholder Data) by email or chat, and we will not ask you to provide such information in this manner.

Your Right to Access Your Personal Information, and Other Rights

You have the right to access your Personal Information, to correct your Personal Information if the information that we have is erroneous, and, in some cases, to delete your Personal Information. You may obtain a copy or correct or request deletion of your Personal Information by contacting IDSeal’s Data Protection Officer by mail, e-mail or phone by using the following information:

IDSeal, LLC
Attn: Data Protection Officer
1000 Progress Place
Concord, NC 28025
E-mail: dataprotection@idseal.com
Telephone: 1-888-325-5865 (Monday through Friday, 10am – 7pm EST)

We may impose reasonable restrictions on requests for access or corrections to your Personal Information and we may charge you a reasonable fee as permitted by law for provision of your Personal Information or in the event of unfounded or excessive requests. Please note that if you request deletion of your data, we may not be able to provide any or certain services to you. We are permitted to keep certain of your Personal Information in order to meet our legal, financial, audit, and business needs, even if you request its deletion.

In addition to these access and deletion rights, you may have the right to object to specific data processing and to request restriction of the processing, as well as a right to data portability. Moreover, subject to this Privacy Policy, you have the right to withdraw consent at any time and the right to lodge a complaint regarding IDSeal’s practices with the competent supervisory authority.

Promotional Offers from IDSeal

If you do not wish to have your email address or contact information used by us to promote our own or third parties’ products or services, you can opt-out by (i) sending us an email stating your request to dataprotection@idseal.com, or (iii) by calling Identity Care at 1-888-325-5865 (Monday through Friday, 10am – 7pm EST) . In addition, if we have sent you a promotional email, you may opt-out by clicking the unsubscribe or opt-out or unsubscribe link contained in that email. Please note that this opt-out does not apply to information provided to us as a result of a product or service purchase, service experience (i.e., identity protection and management alerts), or other transactions.

Limitation of Liability

IDSeal uses reasonable efforts to comply with the terms of this Privacy Policy and applicable law regarding the collection and processing of your Personal Information. Except as provided by applicable law, IDSeal shall not be responsible for direct or indirect damages that may result from its non-compliance with this Privacy Policy.

Changes to Privacy Policy

IDSeal may change this Privacy Policy at any time without prior notice, subject only to applicable law. All changes are effective immediately after they are posted on IDSeal.com. If we make material changes to how we treat your Personal Information, we will notify you through one or more of the Sites and/or, if applicable, by email to the email address you provided to us or through your Account Portal (defined in the Terms). The date this Privacy Policy was last revised is identified at the bottom of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Sites and this Privacy Policy to check for any changes.

Version 1.2
Issue Date: March 1, 2019
Copyright © 2019 IDSeal, LLC
All Rights Reserved

IDSEALSMCookie Policy

1.0 Purpose

To make the IDSeal.com websites and the IDSeal mobile applications (collectively, the “Sites”) work properly and to facilitate the best user experience, IDSeal, LLC or its affiliates (collectively, “IDSeal”, “we”, or “us”) may utilize cookies, small data files, on your device. This IDSEAL Cookie Policy (this “Cookie Policy”) explains what cookies are, how we use cookies, your choices regarding cookies, and provides further information about cookies. When reference is made in this Cookie Policy to “Personal Information”, as defined in the IDSeal Terms & Conditions, but generally refers to information about you that is subject to applicable data protection laws, and to other personally identifiable information provided by or related to you and users of our Sites. For more information related to use of the Sites and how IDSeal may use your Personal Information, please also review the IDSeal Privacy Policy, the IDSeal Website Terms of Use and the IDSeal Application Terms of Use (collectively, the “Policies”).

You, the user of the Sites, should be aware of this Cookie Policy, including the fact that we will utilize cookies, if you want to continue using the Sites. Be aware that you may adjust your browser security settings to your preferences regarding cookies; however, certain settings may negatively impact your user experience on the Sites and other websites.

2.0 What Are Cookies?

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but Personal Information that we store about you may be linked to the information stored in and obtained from cookies. Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

3.0 How Do We Use Cookies?

We use cookies to recognize a computer when a user visits the Sites, to track pages visited by a user on the Sites, to enable the use of a shopping cart, where applicable, on the Sites, the improve the website’s usability, to administer the Sites, to prevent fraud and improve security of the Sites, to personalize the Sites, and to validate authenticated user sessions. We use session and persistent cookies on the Sites.

Please be advised that the cookie related information that may be collected is not used to identify you personally. These cookies are not used for any purpose other than those described herein.

The cookies we use can be classified into the following categories:

  • Essential Cookies. We have identified these cookies as being strictly necessary for proper functioning of our websites and to allow users to access secure areas of the Sites.
  • Non-Essential Cookies. These cookies are not essential for the Sites to function but are used to provide, maintain and improve our services to meet your needs. We do not set any of these cookies without your consent. We may process your Personal Information by means of these cookies. For more information on how we use your Personal Information, please review the Policies.

3.1 Analytics Cookies

Google Analytics: We use Google Analytics to collect information about visitor behavior on the Sites. Google Analytics stores information about what pages you visit, how long you are on the Sites, how you got here and what you click on. This Google Analytics data is collected via a JavaScript tag in the pages of the Sites and is not tied to personally identifiable information. We therefore do not collect or store your Personal Information (e.g., your name or address), so this information cannot be used to identify who you are.

You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.com/intl/en_uk/analytics/privacyoverview.html.

WordPress: The Sites runs the popular WordPress CMS and cookies are used to store basic data on your interactions with WordPress, and whether you have logged into WordPress. We use a session cookie to remember your log-in for you if you are a registered user and we deem these as being strictly necessary to the working of the Sites. If these are disabled then various functionality on the Sites will be broken.

More information on session cookies and how they are used is available at https://www.allaboutcookies.org.

3.2 Third Party Cookies

These are cookies set on your machine by external websites whose services are used on the Sites. Cookies of this type pertain to the sharing buttons across the site permitting visitors to share content onto social networks. Cookies that may be set across the Sites, depending upon the availability of the sharing third party website, include LinkedIn, Twitter and Facebook. In order to implement these buttons, and connect them to the relevant social networks and external websites, there are scripts from domains outside of the Sites. You should be aware that these third party websites are likely to be collecting information about what you are doing all around the internet, including on the Sites.

You should check the respective policies of each of these third party websites to see how exactly they use your information and to find out how to opt out, or delete, such information.

We use a session cookie to remember your log-in for you and what you have put in the shopping basket, when you are on a page where a shopping basket may be available. These we deem strictly necessary to the function of the Sites. If these are disabled then various functionality on the Sites will be broken.

4.0 How to Control Cookies

You can control and/or delete cookies at your discretion by adjusting your browser’s settings (for instance, under the “Internet Options,” “Settings” or “Preferences” feature of your browser). Please note, however, that refusing to accept cookies from us may affect your experience using the Sites. Please visit https://www.allaboutcookies.org/ for further details about how you may control cookies. You can delete all cookies that are already on your system and you can set most browsers to prevent them from being placed. If you do this, however, you may need to manually adjust some preferences every time you visit a site (including the Sites) and some services and functionalities may not work as intended.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt -ut of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website, located here: http://optout.networkadvertising.org/?c=1.

Version 1.2
Issue Date: March 1, 2019
Copyright © 2019 IDSeal, LLC
All Rights Reserved

1It is not possible to prevent all identity theft or cybercrime, or to effectively monitor all activity on the internet. IDSeal cannot and does not guarantee complete protection against cybercrime or identity theft. IDSeal does not monitor the activities of all financial institutions, or all activities of any particular financial institution. Review the IDSeal Terms & Conditions for specific details regarding IDSeal services.

2The Identity Theft Insurance is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company under group or blanket policy(ies). The description provided in the Summary of Benefits is a summary and intended for informational purposes only and does not include all terms, conditions and exclusions of the policies described. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions. Review the Summary of Benefits.

3Monthly recurring pricing shown excludes applicable sales tax. By enrolling as an IDSeal member under any plan, you authorize IDSeal to charge your payment method (credit/debit card) on a recurring basis for the fees associated with your membership plan. Review the IDSeal Terms & Conditions for important information regarding your membership, including your membership term, monthly fees, and your right to cancel; and review the IDSeal Privacy Policy for information regarding how IDSeal collects and processes your information.

4The credit scores provided are VantageScore 3.0 credit scores based on data from Equifax®, Experian® and TransUnion®. Any one bureau VantageScore mentioned is based on Experian data only. Please see the IDSeal Terms & Conditions for more information on credit scores.