I understand you signed up and did not receive a license key, one of our identity care specialist will be more than glad to assist you. Please contact us via calling 888-325-5865 and select the billing option or chat in with one of our agents.Link to this question
If you wish to upgrade your account, please log in to your member portal. After logging in, you will see a “click here to upgrade” link in the upper right corner of your home page. As a reminder, only active accounts can upgrade.
However, there is more than one way to upgrade. There is an upgrade link located at the bottom of the website, as well as an upgrade link in the order form. And if you chat in with us, our automated messaging system or Customer Care representatives can send you an upgrade link as well.Link to this question
I chatted wih IDSeal online after 7PM EST, why am I only getting a response from the automated messaging system Luna?
Luna is our automated messaging person that can assist with a limited amount of things like: upgrading your account, reactivating your account, and updating the card you use on file. However, if you would like to chat with a representative then your message will be promptly replied to at the time of opening on the following business day. Our hours of operation are Monday through Friday, 10AM to 7PM EST.Link to this question
Currently, bill cycle dates are unable to be changed. In the event that the account is deactivated for nonpayment or canceled, then the bill cycle date will change upon payment or reactivation. When purchasing IDSeal services, you are paying for coverage for the upcoming service plan time frame, which will automatically renew upon each bill cycle date.Link to this question
No, it’s not recommended. The account holder’s name and credit card information should match. As a reminder only the account holder can update or remove the card on file?Link to this question
We would be sad to see you go! However, IDSeal does not charge a fee to cancel an account. Please keep in mind that only the account holder is able to cancel the account regardless of authorized users listed on the account.Link to this question
If your card on file has expired or will be expiring, you will receive an email containing a link to update the card. You are more than welcome to chat with one of our representatives and we can provide the link for you if you are unable to find the email.Link to this question
Please contact IDSeal via chat, so that we may send you a form via email. Once you have filled out the form and submitted, then the new credit card will reflect on your account.Link to this question
In the event that the credit card was not processed during signup, please re-enter your information on the ordering form. You may need to use a different credit card if another attempt fails. As a reminder, we do not accept prepaid or gift cards, or cash cards.Link to this question
Welcome back! Click here to reactivate your account. Once you have entered the email address that’s on file, we will send you a renewal form. Please allow one or two minutes to receive the email.Link to this question
Good News! If you wish to upgrade your account, please log in to your member portal. After logging in, you will see a “click here to upgrade” link in the upper right corner of your home page. As a reminder, only active accounts can upgrade.Link to this question
When upgrading or downgrading your account, the change will take effect on your next scheduled billing date.Link to this question
Good news! There are no additional fees when upgrading or downgrading an IDSeal plan and there are no contracts with any of our plans.Link to this question
When you initially sign up for your IDSeal membership or add a new payment method to your account, IDSeal will verify your payment method by issuing a $1.00 temporary authorization hold. This $1.00 hold is not actually charged to your account, but is promptly reversed and should be released by your banking institution within 3-7 business days.Link to this question
To update your credit card information, please call us at 1-888-325-5865 and one of our Identity Care Specialists will be able to assist you. Our Identity Care Specialists are available Monday through Friday from 10AM to 7PM EST.Link to this question
Children/Dependents: If your plan includes children or other dependents under the age of 18, log in to your member portal to add your dependents’ information such as social security number, date of birth, bank account routing and account number, email address, credit/debit card information, telephone number, medical ID card and social media accounts.
Be sure to complete profile information for all members in the household to take full advantage of the IDSeal protection plan.Link to this question
To change your plan, please chat or call and one of our Identity Care Specialists will be able to assist you. Our Identity Care Specialists are available Monday through Friday from 10AM to 7PM EST.Link to this question